Compare billing dates and usage, record visible water or continuous fixture sounds, and ask the supplier about readings. A higher bill alone does not identify a concealed leak.

Read the billing period first
Compare the dates and usage units rather than only the dollar total. Record changes in occupancy, irrigation or other use. An estimated reading, billing adjustment and plumbing symptom are different facts; keep them separate in your notes.
Use the supplier shown on the bill
OUC serves Orlando and parts of Orange County, but a mailing address does not prove who supplies every property. Contact the named supplier about its readings and account procedures. For OUC-served properties, its published responsibility boundary includes the meter; describe suspected house-line symptoms to the assessor.
Observe without operating unfamiliar equipment
Read only safely accessible displays. Do not remove covers, enter hazardous water or operate unfamiliar utility valves. Shared-building meters may measure more than one unit, so confirm what the reading represents with the manager.
Request evidence for the repair
Give the address, timing and visible symptoms. Ask how the investigation will distinguish a fixture problem from concealed supply work, what it costs and how a repaired connection will be tested. Retain the report; no utility adjustment is promised here.
Compare two meter readings
Read the same register before and after a period with no water use. Include irrigation, appliances and automatic equipment in that pause. The EPA suggests a two-hour comparison. Enter up to six decimal places.
Entries stay in your browser and are not sent to this website. These tools organize observations; they do not diagnose a property or quote a service.
Take the next step for this problem
Private water-line assessment in Orlando ↗
For address-specific utility and access context, visit Orlando or your locality guide. Confirm the answering business’s availability and any assessment charge.
Related homeowner guidance
Official resources
- OUC: water leaks and responsibility boundaries ↗
- City of Orlando: report sanitary overflow or a stopped sewer ↗
- Florida DBPR: verify the business and license ↗
- EPA WaterSense: finding household leaks ↗
Resources provide general preparation and official contacts. They do not establish provider coverage or endorsement.